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Long Distance Local Internet Service DSL Complex Services Customer Service LONG DISTANCE SERVICE
You will receive a Welcome Package from Easton with instructions on making a 700 test call. The 700 test call will play a message that reveals which long distance network you are using. After completing the 700 test, it is recommended that you cancel your account with your former long distance carrier. No, there will be no additional charges from Easton. A Primary Interexchange Carrier (PIC) is the long distance company to which traffic from a given business or residence is automatically routed when dialing 1+ a telephone number. The PIC is identified by a code number (PIC code) which is assigned by the local telephone company to ensure that long distance calls are routed over the correct network. No, Easton long distance customers only need to dial 1 plus the 10 digit phone number when placing long distance phone calls. International Access Numbers Please refer to Easton's Country Codes table, which includes each country's corresponding country codes. Yes, international call origination is available in select countries. Please contact your Easton representative for a complete list of countries. The Telecommunications Act of 1966 mandates compensation to Payphone Service Providers (PSPs) for all non-coin calls completed from their payphone on a per call basis. This includes all toll free service calls that are made from payphones, including calling card services that originate via toll free number. Long Distance companies must track calls and then compensate payphone providers at a pre-determined rate. Easton, along with most other long distance companies, will then pass those charges through to the toll free service end-user. Calls that incur this charge will be noted with a "P" on your Easton invoice. LOCAL SERVICE
Easton currently offers local service in the SBC territories in Illinois, Indiana, Michigan, Ohio, Texas and Wisconsin. And coming soon, all SBC Territories. The only reason you will receive a bill from SBC is if you are using their equipment or are currently advertising in the SBC phone book. Easton utilizes SBC's network; therefore SBC technicians are dispatched for trouble or repair issues on their network. No, there will not be any downtime. The Local Exchange Carrier (LEC) is just switching the billing entity from your current carrier to Easton. Call detail is only available on long distance calls. INTERNET SERVICE
Easton dedicated Internet access is available anywhere within the 48 continental United States, and Easton dial-up Internet access, Easton Connect, is available in most metropolitan areas across the country. Easton will provide you with a local access number instead of a toll free number. Click here to check for local availability in your area - Dial-up Access Numbers 250 hours are included in the dial-up access package. DSL
DSL is a modem technology that turns your existing phone line into a three-channel data delivery system. One channel transmits voice services, so normal phone and fax usage continues whether or not you are accessing the Internet. A second channel transmits data downstream at high speeds, and a third bi-directional channel transmits data upstream. The downstream and upstream channels carry information to and from the Internet. Therefore, phone or fax calls occurring on the first channel are not affected by your online activity. There are modems at each end of the phone line. One is at your home; one is at the local carrier's Central Office. Working together, these modems provide a dedicated connection that avoids the need to dial-up for access to the Internet. The modem in the Central Office points your Internet traffic to the DSL network and on to the Internet. With DSL Internet access, you have a fast connection to the Internet. Cable modems offer service over a shared cable. Multiple users may be connected to the same local cable line. DSL technology provides a dedicated service over an existing local connection to the Central Office near you. This means that you don't have to share your local access connection with other users. Approximately 20 fo 45 business days. When you connect to the Internet using a DSL modem, the speeds that you will experience will vary based on a variety of factors, including the following: From a security perspective, DSL (and cable modem) networks are not very different from analog modem-based dial-up networks. They connect customers to ISPs and the Internet using IP as their network protocol. However, DSL and cable modems are more attractive than dial-up connections to hackers for the same reasons that make them more attractive to customers. The ease of connection and available bandwidth of these networks often results in customers staying online much longer, making them more vulnerable to attack attempts. Fortunately, there are precautions you can take to improve the security on your DSL connection, such as firewall software. We strongly recommend that you install a commercially available firewall (and antivirus) product. To find out more about such products, check with your local computer store. Some firewall products are even available for personal use free of charge. One (1) WAN IP address is included with the service. Up to a full Class C of additional IP addresses can be added for an additional cost. The DSL will be ready after the technician completes the install. Back to the top COMPLEX SERVICES
Please complete the Data Quote Request form and Easton will return a quote to you. DS-1s require 30 to 45 business days for installation, while DS-3s require 45 to 60 business days. The installs can be expedited on an individual case basis, a fee will be assessed for expediting. By calling Easton's customer service number, 800-222-8122. CUSTOMER SERVICE
(800) 222-8122 Adds, moves, and changes can be made to your account by submitting a request in writing to Easton via fax, email, or U.S. Mail. Contact Information Easton Telecom Services, L.L.C. P.O. Box 2806 Buffalo, NY 14240-2806 In order to sign up to pay by Visa or MasterCard, please contact customer service for the required paperwork. Note: You must consistently bill $25 per month in order to pay by credit card. Your invoice will be mailed around the 17th of the month. Easton E-bill is available, please contact your representative for further information and the appropriate order form. To enroll visit the Illinois Commerce Commission website at www.icc.state.il.us/rcr. |