Customer Service
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What is the customer service phone number?
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(800) 222-8122
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How do I make adds, moves, and changes to my account?
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Adds, moves, and changes can be made to your account by submitting a request in writing
to Easton via fax, email, or U.S. Mail.
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Contact Information
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What information will I need to provide to customer service if I am experiencing service problems?
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Account number
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Call example including: time of the call, the number the call was
placed from, the number called, and any recordings heard.
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How can I pay with a credit card?
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In order to sign up to pay by Visa or MasterCard, please contact customer service for the
required paperwork.
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Note: You must consistently bill $25 per month in order to pay by credit card.
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Can I view my monthly invoice online?
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Easton eBill is available; please contact customer service for further information and the
appropriate order form.
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I want to enroll my phone number(s) on the National Do Not Call Registry. How do I do this?
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To enroll, visit the National Do Not Call Registry website at
www.donotcall.gov.
Billing Questions
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What is the billing interval for long distance service?
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Long distance calls are billed in arrears to the beginning of the previous month's billing date.
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What is the billing interval for local service?
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Local service is billed one month in advance, which is the industry standard. When a customer
switches to Easton local service they will be billed for the current month of service as well as one
month in advance on their first Easton invoice.
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What is the billing interval for internet access?
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Internet access is billed one month in advance, which is the industry standard. When a customer
switches to Easton Internet access they will be billed for the current month of service as well as one
month in advance on their first Easton invoice.
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What is the billing interval for complex services?
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Complex Services are billed one month in advance, which is the industry standard. When a customer
switches to Easton Complex Services they will be billed for the current month of service as well as one
month in advance on their first Easton invoice.
